Privacy Policy

Last updated: January 1, 2025. 1. Introduction and Scope Ami Doctor ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes the types of information we collect, how we use it, who we share it with, and the choices and rights available to you. This policy applies to personal information we collect through our websites, mobile applications, and other online services (collectively, the "Service"). 2. Types of Information We Collect We collect information that you provide directly to us, information collected automatically, and information from third parties: - Information you provide: When registering for an account, booking an appointment, communicating with a provider, or contacting support, we may collect your name, email address, phone number, postal address, date of birth, gender, health-related details necessary for booking or treatment, and payment information (to the extent necessary to process a transaction). - Usage and device information: We automatically collect information about your interactions with the Service, including page views, features used, device identifiers, IP addresses, browser and device characteristics, operating system, and crash reports. - Third-party information: We may receive information about you from third-party services, including payment processors, identity verification providers, or healthcare partners who facilitate care delivery. 3. How We Use Your Information We use personal information for the following purposes: to provide and maintain the Service; to process bookings and payments; to communicate appointment confirmations, reminders, and important service messages; to improve and personalize the Service; to analyze usage trends and diagnose technical issues; and to comply with legal obligations. We also use anonymized or aggregated information for analytics and research. 4. Legal Bases for Processing (Where Applicable) If you are in a jurisdiction that requires a legal basis for processing personal data (such as the EU), our legal bases include: your consent where requested; performance of a contract (providing the Service you requested); compliance with legal obligations; and our legitimate interests in operating and improving the Service, provided your rights are not overridden. 5. Sharing and Disclosure We may share your personal data with service providers and partners that perform services on our behalf (such as payment processing, hosting, analytics, and customer support). We require these partners to process data only on our instructions and to take appropriate security measures. We may also disclose data to comply with legal processes or to protect our rights, property, or users. 6. International Data Transfers Ami Doctor may transfer personal information to servers or service providers located outside your country. Where applicable, we will use safeguards such as standard contractual clauses or other mechanisms required by law to protect your data during international transfers. 7. Data Retention We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purposes for which it was collected. 8. Security We implement reasonable physical, administrative, and technical safeguards designed to protect personal information against unauthorized access, use, alteration, or destruction. Examples include encryption in transit and at rest for certain data, access controls, and regular security testing. However, no method of transmission or storage is 100% secure; absolute security cannot be guaranteed. 9. Your Rights and Choices Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data. You may also have the right to object to certain processing activities and the right to data portability. To exercise these rights, contact privacy@doctorapp.example and provide enough information to identify your account and request. We will respond in accordance with applicable law. 10. Cookies and Similar Technologies We use cookies, local storage, and similar technologies to provide and enhance the Service. Cookies help with authentication, remembering preferences, analytics, and advertising. You can manage cookie preferences through your browser settings, but disabling certain cookies may reduce functionality. 11. Children’s Privacy The Service is not intended for children under the applicable minimum age. We do not knowingly collect personal data from children under that age without parental consent. If we learn we have collected such data without appropriate consent, we will take steps to delete it. 12. Changes to This Policy We may update this Privacy Policy periodically. Material changes will be communicated via the Service or email where required. Continued use of the Service after changes indicates acceptance of the updated policy. 13. Contact Information For privacy inquiries, requests to exercise rights, or complaints, contact us at privacy@doctorapp.example. 14. Additional Notices for Healthcare Data If the Service collects health or medical data, additional legal protections may apply in certain jurisdictions. Where required, we will obtain explicit consent for processing sensitive health information and provide additional disclosures about the use and retention of such data.